Customer Testimonials

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DealerRater Sep 10, 2021

Koni and Ray were beyond helpful and did everything in their power to make sure that we got every single thing that we wanted. We are so pleased with how smooth our experience was, thank you so much you guys!!

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DealerRater Aug 25, 2021

Got excellent service and a great deal from these people. Koni the sales consultant and Julia the sales manager are the friendliest people. Very happy with the experience.

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DealerRater Jul 30, 2021

Andrew did what he promised and we was able to work out the problem. I like the use of text to communicate status of repair.

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DealerRater Jul 27, 2021

Five star service! The service rep was waiting for me when I drove up. He was already familiar with my vehicle and knew exactly what to do.

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DealerRater Jul 24, 2021

Koni is the best sales I have ever met. He made the whole process easy and smooth from the beginning to the end. Even he is off work, he got back to my messages quickly. I highly recommend him and this dealer, they are professional, efficient, and super nice.

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DealerRater Jul 22, 2021

Great service, efficient communication and a really easy way to get a mortgage with lots of help and support to get the right deal. Thank you!!~~

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DealerRater Jul 20, 2021

Great experience at this dealership. I was greeted and helped out by professional service, everything went fast and smooth. I would definitely recommend this place!

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DealerRater Jul 17, 2021

Andrew who took care of me and always takes care of me was great as usual. He is extremely knowledgeable and what he does And also very personable

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DealerRater Jul 16, 2021

Julia is the best. She was a professional from the beginning up until our vehicle was received. We worked with her in Walnut and once we were informed that she was working with Rusnak our 2nd vehicle was purchased from the Rusnak Over all a great experience

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Google Jul 15, 2021

Julia Goldberg is the very best sales person I have every had the opportunity to work with. she went the extra mile to make sure that our purchasing experience would exceed our expectations. she is a true professional

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DealerRater Jul 12, 2021

Service would have been perfect if there was no lack of communication. However, I still believe that they are a great dealership and would still recommend them.

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DealerRater Jun 26, 2021

Koni’s customer service and care was excellent! I remain a loyal Maserati client, thanks to his help, knowledge, and guidance.

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DealerRater Jun 25, 2021

Very nice Sales is very friendly. I’m Rusnak customers for many years.

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DealerRater Jun 23, 2021

V is a cool and helpful guy, patient and knowledgeable, good buy experience.

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DealerRater Jun 23, 2021

Yes I will definitely recommend it , no pressure sell whatsoever overall good experience

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DealerRater Jun 23, 2021

I had a good experience from beginning to end will recommend

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DealerRater Jun 18, 2021

Great experience.. Highly recommend …Salesperson (Koni) and dealership both excellent! I couldn’t be more happy with personnel and management. My 2021 Levante S Gransport is beautiful and a dream to drive!

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DealerRater Jun 17, 2021

Vrezh is phenomenal. He goes far beyond the extra mile in expertise and congenial service. Wherever he is in the future, that's where I will buy. He's the absolute best.

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DealerRater Jun 15, 2021

The replacement of my Bentley GT windshield was a nightmare on my insurance company side but Melody kept the pressure on them and got the job done. Since my car was already sitting in the shop waiting for a windshield she got the end of year service done saving me an additional trip

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DealerRater Jun 11, 2021

Vrezh was very helpful and the best. I will always return and buy more cars from him. He is very knowledgeable and helpful. It shows that he loves his job.

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DealerRater Jun 10, 2021

Joseph was fantastic to work with.. I’m so Happy that I dropped off my second Bentley for service..and will be picking it up today!!

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Google Jun 10, 2021

Did a good job of resolving my issue.

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Google Jun 7, 2021

Very nice experience no pressure sales from beginning to end very happy wi'll definitely refer to my friends and I will go back for my next car Germán

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Google Jun 4, 2021

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DealerRater Jun 3, 2021

A Wonderful experience with Rusnak. Koni and Ray both are very knowledgeable. good service and Problem-solving skills. I will be back for an upgrade next car. thank you again

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Google Jun 2, 2021

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Google May 26, 2021

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DealerRater May 18, 2021

Very friendly and knowledgeable. Would recommend to friends and family. I traveled from Simi Valley to Pasadena in order to keep my purchase in the Rusnak family

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DealerRater May 14, 2021

Im always approached. With A friendly smile and my Bentley is alway returned so nice and clean. Melody is kind and very professional. And the the service gentlemen are very respectful.

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DealerRater Apr 29, 2021

Great service form the manager and the salesman and it looks like that I will be back for an upgrade next year Thank you Ray

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DealerRater Apr 28, 2021

Very easy and convenient service appointment. Melody was very efficient with getting my appointment started so I wouldn't have to wait around. Andrew was pleasant as always and very helpful with my questions. Above and beyond great service.

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DealerRater Apr 27, 2021

Good Positive event 0 Great salesman and great Finance Lady - all good - Will tell my friends. Long Drive for me from San Diego, but worth the drive

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Google Apr 27, 2021

Expectations all met -Salesman & Finance Lady were Great !

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DealerRater Apr 21, 2021

Melody is easy to work with and she is very knowledgeable. I got my Bentley fixed within a week and they also arrange shuttle to picked me up.

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DealerRater Apr 17, 2021

Very nice to work with Ricky and Ray answer my calls right a way. Would definitely work with them again! I also would Recommend them to someone else.

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DealerRater Apr 7, 2021

The purchase process.was very smooth. It was a pleasure to work with Vresh. I am looking forward to enjoying my Bentley trouble free for years to come

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DealerRater Apr 2, 2021

The sales person MR. Koniotis is so nice and so helpful. I will follow wherever he goes. If you want to buy or lease a nice car go to see him and you will be very happy.

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DealerRater Mar 31, 2021

Koni and team at Rusnak did an excellent job, and the process and experience was pleasant. I appreciate their efforts in making the transaction quick and simple.

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DealerRater Mar 31, 2021

You have great salesman honest and has integrity can’t say that about a lot of dealerships Vrezh is the reason why I came back and got the Rolls Royce

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DealerRater Mar 29, 2021

Dear Mr. Erickson I am very pleased with my newly purchased Maserati and more importantly my wife loves it! The service and professionalism that I received throughout the process was excellent. Your knowledge made the sale flawless and I appreciate it. Its people like you at Rusnak that keeps me coming back. Thank You Khajag Vosgueritchian

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DealerRater Mar 25, 2021

Ricky and Ray did a great job with our purchase across to Texas and stayed in touch throughout the process until we received the vehicle.

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Google Mar 22, 2021

My service advisor Melody Beckford is simply outstanding. She is a great asset to your organization and is a prime example of Class A professional service.

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DealerRater Mar 18, 2021

Everything seems to have been done right. It was a first-time service, and nothing needed to be fixed. The car was very clean when the work was done.

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Google Mar 17, 2021

I give praise to Rusnak Bentley Service! They are absolutely "top notch!" Melody is the quintessential professional, always advocating for the customer, and always thorough, cordial, and supportive. Brian certainly knows how to lead and develop a stellar team, and I cannot give enough accolades to this great group of service professionals. Although I drive by the Beverly Hills dealership, which is 2 minutes from my home, to take my Bentley to Rusnak Pasadena, I consider it well worth my time and inconvenience because of the "world class" service this team provides!

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DealerRater Mar 17, 2021

Brian was really nice to me even when I was being cranky from having the worst day ever. He called and got my car towed and made everything better Thank you

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Google Mar 15, 2021

Takin a service at this dealership always makes smooth and pleasant

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Google Mar 14, 2021

Great dealership. Mirna and Melody were both awesome. So helpful and knowledgeable in advance on assisting me with my Bentley issues. And can't forget about Brian,,, he too was awesome and very generous with his time and customer service to me when Melody was on her day off. GREAT team and definitely 5 star service to me as a customer. Looking forward to bringing in my DAWN next time for service.

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DealerRater Mar 13, 2021

Easy to work with. Provided all estimates before commencement of maintenance or repairs. Answered all questions. Received callbacks quickly. I would recommend her to family and friends.

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DealerRater Mar 10, 2021

First Class all the way! Vrezh was friendly, kind and considerate (I give him 10 Stars). A true professional. Thank you for a beautiful car but most of all your AMAZING service!!!

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Google Mar 9, 2021

Ray and Ricky were incredibly professional, and a pleasure to deal with. We are from Texas, and they worked with us to ensure we had a safe and efficient transaction.

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DealerRater Mar 3, 2021

Will never take my car anywhere else anymore! Andrew and the whole staff was AMAZING and kept in contact with me throughout the process ... thanks again

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DealerRater Feb 18, 2021

Great experience with all the staff. Vrezh helped us from beginning to end and was fantastic. Tony was also very helpful and knowledgeable. Thank you!

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Google Feb 17, 2021

Great Services, Ms. Melody Beckford did a great job, she is friendly and helpful.

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DealerRater Feb 16, 2021

very likeable staff. asked for hat. out of stock. sent right away in mail. all good. very happy. that's all I have to write

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DealerRater Feb 16, 2021

Best experience purchasing a car in my life from this guy! Very friendly and honest. Went above and beyond to make sure I had happy

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DealerRater Feb 14, 2021

Exceptional service! Great experience in leasing a new car. Accommodated every need and made the process smooth, easy and fast. Will definitely return for another car.

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DealerRater Feb 11, 2021

Mirna was awesome! I went to get parts for my BentelyGT. She was helpful, knowledgable, and polite. She is the reason I keep coming to Rusnak Benteley for all of my parts. Excellent all around!! Thank you Mirna!

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DealerRater Feb 9, 2021

Andrew was very kind and knowledgeable. Awesome customer service! I had no appointment and still were able to accomodate me in a timely manner. thank you Rusnak Pasadena!

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DealerRater Feb 4, 2021

Andrew was very professional and knowledgeable. He was able to get me taken care of under 30mins. All the service requirements were done in one day as promised.

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Google Feb 4, 2021

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DealerRater Feb 3, 2021

Excellent customer service. Very pleased with the deal and the car I got from this dealership. Julia was very helpful and pleasant to work with.

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Google Jan 29, 2021

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Google Jan 29, 2021

Great customer service!

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DealerRater Jan 16, 2021

I have had nothing less than great experiences. Excellent customer service all the way around. Ruznak is the Chick-fil-A of car dealerships. They may not use the "my pleasure" slogan at Ruznak but their excellent customer service says it for them. Clinton Woosley is a super cool no pressure happy-go-lucky guy that loves his job and serving customers and Andrew Lascano is the man. Andrew makes visiting the service dept painless and cool. My next car will most likely come from Ruznak; especially since my wife wants a Levante

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DealerRater Jan 15, 2021

Melody Beckford, Asst. Service Manager is outstanding. Good customer service. Shane the technician is good also. Recommend Pasadena Bentley for service! Give them a try!

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DealerRater Jan 14, 2021

I'm an out-of-town buyer and Clinton's excellent communication and follow-through helped make the whole remote purchase process very efficient and enjoyable. Any needs that I had were dealt with promptly and professionally. I would definitely recommend Rusnak Bentley, and Clinton Woosley in particular, to anyone looking to buy one of Rusnak's brands.

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DealerRater Jan 13, 2021

I want to express how I’m begun happy with the professional service me and my family received from Clinton Woosley after shopping for a new Bentley and going to several dealerships the minute I walk in to Pasadena Bentley and was greeted by Clinton I knew I was buying a car from him he made us feel comfortable and at home you can just feel how sincere and professional he is. He took the time to answer all our questions and went above and beyond explaining everything about the car and that’s before I even purchase the car ...

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DealerRater Jan 6, 2021

Great service. Friendly employees. They provide loaner. Happy with them. I will go back if i need them and will refer friends to this dealer

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Google Jan 3, 2021

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DealerRater Jan 3, 2021

He helped us out a lot. He was very kind and friendly with us and very professional as well. I was satisfied by his service.

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DealerRater Dec 30, 2020

Andrew is a good helper! Everything is smooth and good experience. He is awesome! Will recommend to my friends too. That's a good place to go.

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Google Dec 19, 2020

Excellent customer service!! Highly recommend Bentley of Pasadena!!

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DealerRater Dec 18, 2020

Excellent experience. No pressure or upsell. Test drove various models in order to come to a complete and decisive selection. Rickey made the process very easy when it came to making my final selection. Staff worked with me on getting the best price for my trade in and deal on the new vehicle. Clean and pristine environment.

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DealerRater Dec 17, 2020

Vrezh, Ray, and the rest of the team at Rusnak Pasadena was so pleasant to deal with. I am so happy I got my Bentley from them.

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DealerRater Dec 16, 2020

Warren provided exceptional service! He was punctual, friendly, patient and beyond accommodating! Warren made himself available to us by email, text and phone; he sent reminders and helped keep us aware of how things were going the entire time. We highly recommend Warren!

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DealerRater Dec 12, 2020

Warren Chen is one of the most professional automobile sales persons I have ever had the pleasure to due business with. He was very attentive and responded to all of my questions and concerns. I would do business with him again. Everyone at this dealership made my buying experience very positive.

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DealerRater Dec 11, 2020

Service was good and friendly. Warren made the process very easy. Price was good for a good deal on my trade in. I would definitely recommend purchasing a vehicle from Rusnak.

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DealerRater Dec 11, 2020

Clint was very patient, knowledgeable, professional, friendly, honest and by far the best sales associate I have ever dealt with when buying a car, and I've bought many over 30 years. I would highly recommend Clint. Go to Clint. Tony the General Manger was fantastic as well.

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DealerRater Dec 11, 2020

Clint was extremely knowledgeable and helpful about the different features and aspect of each car. He did a great job figuring out what my needs were and was always available for my questions throughout the process. I would definitely recommend asking for him when searching for the right vehicle.

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DealerRater Dec 9, 2020

Excellent customer service! Clint was very professional and knowledgeable. He answered all our questions and educated us with all the cars details. We had a very pleasant experience at this dealership!

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DealerRater Dec 7, 2020

My experience at Pasadena Bentley is ALWAYS first-rate. Andrew was very professional and personable. He is very good at managing up the service techs! Great Service!

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DealerRater Nov 17, 2020

Did an excellent job providing me with valuable information regarding the health of my vehicle. Repairs were made timely and the staff was helpful and friendly.

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DealerRater Nov 2, 2020

Melody was FANTASTIC! She is by far the best service advisor I have every had at any dealership since I've been old enough to drive. She truly gave me the sense she genuinely cared about my problems with my car. I I also felt confident she was in my court when dealing with the warranty people. Do NOT lose her. You have an absolute gem in Melody. She is the reason why I will definitely purchase another vehicle at Rusnak, and request her as my service adviser!

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Google Oct 30, 2020

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DealerRater Oct 27, 2020

Every one was wonderful at RUSNAK. Appointment was easy, on time service, enough time for loner car. washing my car part I really loved. Car runs excellent. I love everything. Thank you so very much.

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DealerRater Oct 24, 2020

Andrew was very helpful, very informative. Communication was beyond amazing. Very pleased with the time punctuality of the maintenance. Andrew made the experience great thanks again

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DealerRater Oct 22, 2020

Im very pleased with my maserati! Warren is such a classy, patient and handsome guy!!! He made the whole process of buying my new car so effortlessly and I never felt stressed at any moment. Thank you so much Warren 😁

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DealerRater Oct 16, 2020

Warren and Julia did an outstanding job. All process of return my leased vehicle and get a new one was smooth and fast. Thank you

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DealerRater Oct 15, 2020

Excellent service, very friendly, couldn’t get any better, the only thing is with loaner I think they need to do better then this, But my service person was outstanding, thank you!

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Google Oct 9, 2020

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DealerRater Oct 8, 2020

Melody, was knowledgeable, professional, Service completed in a timely manner. Very very happy with my experience with Rusnak Service. Thank you Melody and mechanic who worked on my vehicle.

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DealerRater Oct 6, 2020

Andrew is great and helpful. Best service advisor I ever have. I lease all sorts of high end cars and Andrew is the best. Thanks for the great service.

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DealerRater Oct 5, 2020

Great customer service. Excellent collection and very professional stuff. Very quick and smooth process. I would recommend all my friends. They were very informative and willing to go the extra mile to reach my needs...

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DealerRater Oct 3, 2020

Excellent collection and excellent quality service. I hope to purchase my future car from this dealership. friendly people. It was quick and easy. Andrew from service dept: was great.

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DealerRater Oct 2, 2020

Warren was very helpful in describing the features of the car, he was helpful and answered all of my questions. The negotiation process is never fun, however, it was painless with the way Warren handled the process. Joanna was very efficient and helpful in explaining the various aspects of the contracts and the additional protections available. All in all the entire experience was excellent.

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DealerRater Oct 2, 2020

My experience overall was very positive. My salespreson, Ricky Williams, was very attentive and knowlegeable. I would recommend your dealership to anyone who asks . thank you very much.

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DealerRater Sep 25, 2020

Experience in l leasing my beautiful new Maserati Ghibli was amazing . Warren was my sales rep and was so efficient and courteous. Ernie too helped me at the end to show me features of vehicle and was so personable. I give an outstanding customer service recommendation.

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DealerRater Sep 20, 2020

Very quick and smooth process with professionalism. They were very informative and willing to go the extra mile to make sure I was satisfied with my purchase. Warren was a big help!

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Google Sep 18, 2020

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DealerRater Sep 16, 2020

I live far away and I have two Maserati dealerships near by me, I drive for over 30 min to have my car service with Andrew.

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